Terms and Conditions
Please read the following terms and conditions carefully
Payment
All customers are to pay online using our automatic payment method. Either Stripe or Gocardless is to be used for payment processing.
Cancellation
All cancellations must be in writing by email to us. Customers who wish to cancel must receive the minimum of 6 cleans over a 6 month period, if 6 cleans are not reached with in 6 months, cancellation cannot occur until the 6th clean is completed. Customers must email to notify us of their intentions to cancel. Any pending amount on the customers bin cleaning account must be paid with in 14 days of the cancellation date to avoid additional charges (see additional charges terms below)
Payment not
received
Upon registering the sign up/booking form which forms an E-contract, customers are prompted to make payment. If payment is not received with in 30 days an email is sent to to the customer to re-prompt payment. If payment is still not made after another 30 days (60 days total) Enviroclean reserve the right to apply additional charges, the customer will be emailed, phoned, and will receive a posted letter to let them know additional charges are applied if payment is not made within 72 hours upon receiving our email. (see additional charges term below)
Payment card issues
If the customer has a card issue with their account, we will email, phone and re-attempt payment. We will contact on the details provided by the customer, if there is missing contact information the customer will not be contacted on that method. If the customer does not update their payment method or make payment by the follow up clean/month, we will again email, phone and write to the customer explaining the failed payment, and that payment must be made within 72 hours to avoid additional charges. If payment is still not made after the above, then additional charges will now be applied to the customers account. (See additional charges term below)
Additional charges
In the case of new customers, (please see payment not received term) additional charges will occur when payment prompts are not paid, the additional charges will begin on the date the payment was due and the service paused. If this was the customers first clean, it will be on the date the first clean was completed.
In the case of an existing customer, we allow for two failed payment cycles in coalition with your cleaning frequency before freezing your account. Your first failed payment will receive an email and a text notifying you of the failed payment. If you have a second failed payment you will receive an email, text, phone call and letter notifying you of the failed payment and that additional charges will incur if not paid by the next cleaning cycle (cycle three). If payment is still not made by the third cleaning cycle, additional charges are now applied from the date your account was temporally frozen due to no payment. You will now receive an email, phone call and letter explaining the additional charges and that they need to be paid within 72 hours upon receiving the email,
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If payment is still not made after receiving a notification of the 72 hours time frame, additional charges are now applied to your account.
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All additional charges are calculated using businesscommissioner.gov.uk
If any other third party services need to be incorporated to obtain further details from the customer, such as " INFORMATION RECORDS" these charges will be counter claimed off the customer. The customer agrees to pay a £150 For Enviroclean administrative fee's should the claim go to a small claims court.
Not happy with bin clean
If the customer is not happy with the bin clean and the results are not desirable, the customer agrees to send a picture of us showing the front and inside of the bin with in 24 hours of receiving the bin clean. The customer then agrees that we can then arrange a date for either the bin to be re-cleaned or we will issue you a refund for that bin cleaning cycle. Any complaint past 24 hours will void any refund or re-clean.
Cleaning frequency
The customer agrees to have their wheelie bins cleaned on a monthly basis, a missed bin clean will not be charged. If the bin is periodically not available we will contact the customer to inform them that the bin cleaning may be terminated if the bin is not frequently left out for cleaning.
Booking
Your billing address must match your booking form unless you inform us otherwise. If you put the wrong address as your billing address, the service will be carried out at the billing address as well. Enviroclean is not liable if you make the mistake of putting the wrong address as a billing address which is intended for the booking address. You can let us know if you want to use another billing address for a booking address by in writing by email.
No one off cleans
We strictly do not offer a one off clean service. Enviroclean typically make a loss on the first clean and will not be liable if a customer over looks our terms and conditions, it is clearly stated that our services are minimum of 6 months on the booking form,. All customers are protected by the consumer rights act where they have the right to a 14 day cooling off period providing that the service has not yet been carried out.
Booking
form
By filling out our booking form, you are agreeing and consenting that Enviroclean will commence cleaning as early as possible and that all terms with in the terms and conditions are to be complied with by the customer. A welcome email with a payment link will be provided to the customer as proof of acknowledgement by Enviroclean.
This booking form is an E-contract, and is legally binding and the customer must agree to our terms and conditions before submitting the form.
Driver & staff report
Do you have a complaint about one of our drivers or other member of staff? Or do you feel there is something Enviroclean management should know? We take all complaints very seriously. Please click the "form tab" located below and fill out a report and we will investigate the issue. We depend on customers to be our eyes and ears and let us know if something is not right. Thank you for your time.